Privacy Policy
Privacy Policy
This Privacy Policy explains how CamperStylz collects, uses and protects your personal information when you visit our website, place an order, contact us, upload images, or sign up to receive marketing emails.
CamperStylz is based at:
CamperStylz
The Garage Studio
43 Barn Owl Close
The Willows
Torquay
TQ2 7TN
United Kingdom
Email: contact@camperstylz.co.uk
Information we collect
When you use our website or place an order, we may collect the following information:
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Your name
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Billing address
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Delivery address
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Email address
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Phone number, if provided
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Order details
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Payment-related information
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Uploaded images or files for personalised products
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Personalisation details, such as van names, colour choices and order notes
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Messages or enquiries you send to us
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Email marketing preferences, if you choose to subscribe
We do not directly store full payment card details. Payments are processed securely by third-party payment providers.
How we use your information
We use your personal information to:
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Process and fulfil your order
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Create personalised or custom-made products
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Contact you about your order
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Arrange delivery
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Respond to enquiries
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Deal with returns, refunds or customer service issues
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Keep records for accounting and business purposes
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Send marketing emails, if you have chosen to receive them
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Improve our products, services and website
Personalised products and uploaded images
Some CamperStylz products allow you to upload an image or provide personalisation details.
We use uploaded images and personalisation details only to create and fulfil your order, unless you have given us permission to use them for another purpose, such as marketing or social media.
Uploaded images are kept only for as long as needed to complete your order and handle any reasonable aftercare, replacement or customer service issue. After this, we aim to delete or remove them when they are no longer needed.
By uploading an image, you confirm that you own the image or have permission to use it.
Legal basis for using your data
We use your personal information where it is necessary to:
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Fulfil a contract with you, such as processing and delivering your order
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Comply with legal obligations, such as accounting and tax record keeping
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Support our legitimate business interests, such as customer service and improving our website
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Send marketing emails where you have given consent or where permitted by law
Payment providers
Payments may be processed through Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay, or other payment methods available at checkout.
These providers process your payment information securely. We do not control their privacy practices, so we recommend reviewing their own privacy policies if you have any concerns.
Shopify
Our website is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you.
When you place an order through our website, your information is processed through Shopify so that your order can be completed and managed.
Email marketing
If you sign up to receive marketing emails, we may use Klaviyo to send you updates, offers, product launches and other CamperStylz news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at:
Sharing your information
We only share your information where necessary to run our business and fulfil your order.
This may include sharing information with:
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Shopify
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Payment providers
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Klaviyo, if you sign up for email marketing
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Product options or file upload apps used on our website
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Delivery providers, including Royal Mail
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Professional advisers, such as accountants, if needed
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Legal or regulatory authorities, if required by law
We do not sell your personal information.
International orders
If you place an order from outside the UK, your personal information may be used to process international delivery and customs requirements.
Some service providers may process data outside the UK. Where this happens, we rely on appropriate safeguards provided by those service providers.
How long we keep your information
We keep order and transaction records for as long as reasonably needed for accounting, tax, legal and business purposes.
Uploaded images and custom artwork files are kept only for as long as needed to complete your order and handle any reasonable aftercare, replacement or customer service issue.
Marketing email information is kept until you unsubscribe or ask us to remove your details.
Your rights
You have rights over your personal information. These may include the right to:
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Ask what personal information we hold about you
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Ask for incorrect information to be corrected
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Ask for your information to be deleted in certain circumstances
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Ask us to restrict or stop certain uses of your information
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Object to certain processing
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Withdraw consent for marketing
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Request a copy of your personal information
To make a request, please contact:
Keeping your information safe
We take reasonable steps to protect your personal information and only use trusted platforms and service providers to run our website, process orders and manage customer information.
However, no online system can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to help the site work properly, improve your browsing experience, remember preferences, process orders and understand how visitors use the website.
You can control cookies through your browser settings.
Complaints
If you have any concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator:
Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
